Gorgeous Networks Matchmaking service
1. Terms and Conditions of Acceptance
1.1 To protect your interest, you must read, understand and agree to be bound by the terms and conditions set forth in this match consultancy and services agreement before using any of our services provided by Gorgeous Networks and/or registering to be a member or client (“Client”).
1.2 Upon registering as a Client, you are only entitled to the match consulting services in London unless otherwise specified during the term of this agreement.
1.3 The Term of this Agreement Match making Service Package (“Match Consulting Service Package”) will commence i. When Clients have started the service and read, understood and agree to be bound by the terms and conditions in this agreement ii. Clients have duly completed the application process including emailing us a copy of their ID passport or driving license iii. Clients have made full payment of fees or at the discretion of the head of match consulting if part payments have been agreed by the head of match consulting are up to date with fees.
1.4 The match consultancy services will commence on the date following the evaluation. 1.5 The matchmaking consultancy services will terminate when: i. The term of this Agreement expires; When the client has received the agreed amount of accepted date proposals. If the length of membership has expired but the client has not received the agreed amount of accepted proposals the membership shall continue until the client has received the agreed amount of date proposals. ii. If clients writes/emails to terminate these services. (No refund will be issued unless the company contravenes any of the terms and conditions set out in this agreement.) 1.6 When the Match Consulting Services terminate, the term of this Agreement will terminate at the same time. 1.7 The Match Consulting Service Package is non-transferrable and non-saleable. 1.8 We reserve the right of final explanation. 1.9 Providing we propose profiles to the Client during the membership we are providing the service we set out to deliver. If we have contravened our terms and conditions in any way the client will be entitled to a refund however there is a non-refundable membership fee of £100 and a non-refundable consultation fee of 30% of the original amount paid by the Client). 1.10 If a client joining the MM service has been offered a finance instalment package,When a client places their membership on hold (Freeze period depends on membership level purchased) They must continue to pay their instalments if this is their payment method. 2. Services 2.1 We provide a one on one match consulting service and/or other social referral programs or services to Clients. Our match consultants will then perform regular match making for our clients using their expertise and experience drawing from the information the client has provided through on boarding and the evaluation. All criteria and preferences provided by Clients must be reasonable. We use the same formula we have learned to be successful and we try to include as many of the client preferences within reason. However we cannot guarantee all the clients preferences will be met. 2.2 For all membership levels apart from Passive membership the Client agrees to allow match consultants to use their expertise in proposing compatible matches and will agree to meet their match consultants’ recommendations. As long as the Client takes guidance from their match consultants concerning their profile and photos, and accepts the expertise from their match consultants on who to meet, we will make all the introductions they are contracted to make regardless of duration. This contract will cease once we have proposed all contracted date proposals allowing for an additional 50% of date proposals. For example, if the client has chosen a 6 date proposal package we will not propose more than 9 date proposals, allowing for the occasional rejection in exceptional circumstances if most of the criteria has been met. We reserve the right to end the membership on the membership expiry date even if the client has not met all their quota of dates if the Client has excessively rejected all or most of the proposed introductions. If the Client rejects any introduction with no valid reason and/or such rejection is too frequent, we shall be deemed to have performed and completed our duties and obligations set forth in this agreement. 2.3 We will provide high-level advice and tips during the term of this Agreement. Additional coaching and image consultation services are available on request at an additional cost. 2.4 We will provide the number of introductions as stipulated in the welcome email. In the event of any dispute arising from introduction of candidate, we will review the case internally and may choose to, but not be obliged to, extend the term of this Agreement at its sole discretion as a gesture of goodwill but under no circumstances will the paid Match Consulting Fees and/ or membership fees and/or other service fees be refunded.
2.5 The Client may contact the services team or match consultant by email to share a success or seek clarification on an issue. However unless the client has chosen a VIP level of membership we are unable to take calls. Matchmaking memberships include one call per month if required. Support is seen as a necessary part of the process. We will always advise a Client in advance if the nature of a Client’s contact is likely to incur an additional charge, such as coaching and no such charges will be imposed without the Client’s agreement. 2.6 The Client may place their account on hold for up to two months, three times in a six-month package and return anytime during that two months and still continue with the remaining introduction allowance. One month’s notice is required when a Client wishes to resume service before introductions restart. However, we will do its upmost to provide suitable candidates as soon as the Client resumes service. We retain the right to place the Client on hold if they do not receive a response to their communication on numerous occasions. We will inform the Client if they do this after making all attempts to contact them. 2.7 If we make every effort to make the introductions within the duration of the membership and, through no fault of our own, the Client has not met those we have introduced them to, then the membership may expire on the duration date. This is at the discretion of management. 'Difficult to match clients' may be allowed to have their membership extended on a passive level if we have been unable to secure all the contracted date proposals providing they have taken on board our guidance and advice in terms of information and photos within the profile. 2.7B We will not tolerate verbal abuse or bullying. Our staff will do their best to seek suitable matches from our extensive network, however we are not always able to meet ALL the clients specific requests or preferences and reality has to be respected. We reserve the right to terminate a membership from clients who persist in making our teams life miserable by constant complaining about the service or clients we present or introduce. If our team are adhering to our T&C's and doing everything we can we do not expect constant complaints due to the clients disappointment. 2.8 We reserve the right to have the final say when selecting information and photos to use on the clients profile. 2.9 We are not obliged to exceed proposing more than 50% (see clause 2.4) the amount of targeted introductions that your membership allows. We do our best to ensure you receive at least one date proposal per month but do not guarantee this. Occasionally if a suitable candidate cannot be found or chosen candidates are unavailable to meet we are within our terms to delay the date proposal for up to three months. The length of the membership will of course be extended to ensure the member receives all the date proposals the contract has agreed. If a client proves difficult to match and receives consistent rejections, we shall do our upmost to improve the quality of the profile and photo and advise the client of this. If we are unable to complete the agreed amount of date proposals during the membership or up to six months following the membership, we shall agree to extend the clients membership as a passive member, where we do not actively seek a match but remain alert for a suitable match and propose as and when a match has been identified who will not reject the client. If Clients wish to be guaranteed to receive regular monthly proposals they must purchase a membership package which allows them additional date proposals. 2.10 We only seek quality, equally invested people who are looking for a serious, committed relationships and who dedicate the time. Passive membership gives the client the opportunity to be selected as a fitting match for a full paying client. If a client selects Passive membership most Terms still agree apart from guaranteed date proposals. We will only guarantee to make minimum 2 proactive matches/date proposals during a Passive membership plus any additional date proposals where the passive member has been selected by a match consultant. 2.11 We will retain the Client’s profile in a passive database where the Client agrees to circulation of their profile at their discretion. 2.12 For Passive membership the Client agrees and understands that they are simply being retained for the purpose of providing full-paying Clients with an additional source of potential matches. We are not actively working for the Client, placing searches for the Client or providing any proactive work for the Client. However, passive membership provides huge opportunities to be seen and selected by genuine and invested people seeking marriage or a life partner. 2.13 The Client agrees to follow the company’s unique and successful matching formula and not insist on all their preferences to be adhered to. Our success comes through our matching expertise and we insist the clients follow our matching formula to help us make a success. This is a matching service and we do not offer Clients a self-selection service. Whilst we will take faith and ethnicity preferences and some other Client preferences into consideration, we do not guarantee all our proposals of matches meet all of our Clients criteria. This service is meant to promote a new approach to dating and we follow our own track record of success using the methods we are convinced will work. We shall relay to clients upon request how and why we have selected a match/date proposal. We will not enter into further discussion once we have relayed our reasoning. 3. Terms of Usage 3.1 The Client must provide accurate personal information in the Application Form and immediately inform us of any change in personal information. 3.2 The Client must comply with UK law at all times and must not conduct an illegal and/or unlawful activity and/or any action which will adversely impact our member base, reputation and/or any action which is against our interest. 3.3 For the candidate’s profile shared to the Client solely for match consulting purposes, all information provided is highly confidential and the Client can never pass the information to any third party without the consent and prior written approval. Any misuse of such information is prohibited. 3.4Clients must respect other candidates during the one-on-one dating and adhere to our dating etiquette. 4. Disclaimer for the matching service 4.1 We will provide the one-on-one matching service conscientiously in their best endeavours but it cannot guarantee Clients will successfully meet an ideal partner and/or go into a relationship by using the matching service. 4.2 Liability to the client shall at all times be limited to the amount paid, if any, by the Client for the Services. 5. Limitation of liability 5.1 We shall not be liable to the Client (excluding for personal injury or death, fraud, or wilful default) for any loss or damage (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, and whether in tort (including without limitation negligence, contract or otherwise) that may result in connection with the Services. 5.2 Liability to the Client shall at all times be limited to the amount paid, if any, by the Client for the Services. 6. Privacy Policy Collection of Information 6.1 We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our clients. This information is only used to fulfil your specific request and/or to provide the match consulting services, unless you give us permission to use it in another manner, for example to receive promotional messages from us. We abide by all new GDPR laws and we do not share your information with a third party. Distribution of Information 6.2 We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. Commitment to Data Security 6.3 Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. You can write to us to opt out of further mailings or promotional messages. Privacy Contact Information 6.4 If you have any questions, concerns, or comments about our privacy policy you may contact any match consultant. 6.5 We reserve the right to make changes to the privacy policy and the terms and conditions in the Match Consulting Fees and Services Agreement. Any changes to this policy and the Agreement will be posted from time to time. 7. Confirmation 7.1 By embarking on this service you have understood and agreed to be bound by the foregoing terms & conditions.
Introduction Privacy
GN sets out in this Privacy Notice how it protects client data. GN will collect, use and store the personal information that you give us, in accordance with this Privacy Notice and in line with current data protection regulations (GDPR).
We know what data we have, and why we have it
GN collects, stores and processes personal data given by its clients, past clients and potential clients. (all collectively known as clients). We use this data pursuant to our matching contract with you or for taking steps to enter into a contract with you . This may include some or all the following:
We may also use the health, political and religious data that you give us with your permission in the matching process.
You may request the deletion of your personal data at any time by contacting the GN Office Manager.
We understand and comply with individual’s rights
GN Clients have the following rights:
We manage client data in a structured way
Client data is gathered from clients by GN matchmakers and continually updated using client reviews and match feedback by phone, face to face, email, in writing or other medium.
Client data will be used:
Your personal data will be retained only for as long as necessary to fulfil the purposes for which we collected it and in relation to certain data, for example, relating to the services provided and billing transactions, for a period of approximately 6 years from the end of the contract.If there is continued contact with the client/potential client on an ongoing basis (minimum once every 2 years), the personal data will continue to be retained.
We know who is responsible for the data we have
GN has a Data Protection Officer, who are responsible for data analysis, input and retrieval. Only key people involved in the matchmaking process have access to this data.
Our IT and data storage are managed outside the EEA which has been granted adequacy for handling EU data. These 3rd party companies we deal with are not allowed to sell, share or use our clients’ data for their own purposes.
We have a data security awareness and culture
We have data security processes and procedures
We have a process for how and when we contact clients
We also ask that clients refrain from sending text/Whatsapp messages to our staff after office hours Mon-Fri 10am - 5pm unless very urgent.
GN in contract clients
GN out of contract & potential clients
We have a process for how we delete client records
If requested by the client, a client record will be entirely deleted from the GN database except in the following case:
When complete deletion of a client record on the database would also delete the record of matches completed with other GN clients, GN may decide that the entire client record should not be deleted. However, phone number, email address and correspondence addresses will be deleted. Client name will be anonymised.
Entire deletion of a client record will be made on the authority of the CEO.
We have a process for client requests for their personal data
GN is committed to giving people access to their personal information. Clients can make a “Subject access request” under GDPR for their personal information.
Requests for personal information must be made in writing to the Office Manager at GN You will not need to pay a fee for this. We will aim to respond to your request within 30 days, but if this is not possible due to the nature of the request, we will inform you of this as soon as possible, giving you an estimated timeframe for sending you the information requested. Data may be sent electronically or by hard copy
Clients do not have the right to other people’s data, or data that has been produced about them through either meeting with or analysis by the matchmaker or personal feedback from other clients they have been matched with.
We understand our lawful basis for processing your data
Under GDPR, GN uses Contract and Legitimate Interest as the basis for lawful processing of client data.
Contract (in contract clients)
In contract clients will have the information and data freely provided by them (para1) processed as necessary to allow fulfilment of the contract with GN.
Potential clients who have been in contact with GN but not yet entered into a contract with GN will have the information and data freely provided by them (para1) processed as necessary.
Legitimate Interest (in contract clients/lapsed clients and lead/enquiries/potential clients)
In contract clients and where a lapsed client or potential client has submitted or had their details submitted to GN demonstrating their interest in GN or finding a partner or to be matched, that is considered a legitimate interest. GN may contact that client/potential client regarding: updating their details, availability of or for a match, changes to product and service, promotional material.
Visitors to our website
When someone visits our website, gorgeousnetworks.uk we use a third-party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not allow Google to make any attempt to find out the identities of those visiting our website.
Changes to the Privacy Notice
GN's Privacy Notice may be updated from time to time. GN will not reduce your rights under this Privacy Notice without your explicit consent.
How to contact us
To contact us regarding your personal information or request information about our privacy policy, you can email or write to:
Operations Manager
At the address listed below or:
Email: info@gorgeousnetworks.uk
Last updated - September 2023
Terms and conditions for Club Gorgeous and Gorgeous Networks Matchmaking and other services.
Club Gorgeous
Services are not transferable. You cannot transfer your service to another person. You can not transfer your service to another of our services. OurT&C's are updated occasionally.
With our Club Gorgeous services we only act as facilitators. We are not liable if we cannot secure the introductions you request if mutual agreement cannot be gained. We do not guarantee you any introductions during the length of your members. We only offer members opportunities and try our best to facilitate your chosen introductions. Members can opt to select no more than 2-3 profiles per month to view - 15 for the duration of a six month membership . we can seek to introduce you to all the profiles that you select (Subject to mutual agreement to meet) Guest members only entitles the member to be selected as a potential match for a full CG Client or matchmaking client.
We are bound by the number of members joining our services in each particular age and gender and age category, however we collaborate with over 50 other matchmakers so our network is extensive and if we have agreed to take you on we will always have enough people to propose.
The Club Gorgeous membership is not a highly targeted matchmaking service - hence the considerably lower fee. The membership was introduced to help build our clients network of vetted, filtered profiles that we deem could potentially be a good fit based on the information and preferences we have established from the client and also using the matchmakers expertise. We cannot guarantee that all 'wish list boxes/preferences' are met. However we will ensure that some of the preferences are met and using our expertise that the profile could be a good potential long term partner.
We do not tolerate bad and unacceptable behaviour either to other clients or towards our staff. Memberships will be revoked if we consider your behaviour to be unacceptable. This includes constant badgering to our staff if a client is unhappy or frustrated through no fault of ours. Such as if a client has been turned down or does not see any profiles that appeal to them, as we cannot guarantee mutual agreement to meet and we cannot guarantee that there will be consistently members joining in your preferred demographic that appeal to you. We only act as a facilitator and help bring you romance opportunities for a value for money service. If clients wish to be guaranteed a certain amount of introductions we offer a higher value matchmaking service and we can also refer you to other matchmaking services from our collaborating partners.
We often are able to display profiles who are members from other collaborating agencies. We expect our members to be courteous and pleasant to anyone that we introduce them to. We take complaints very seriously. If you have a complaint about another member you must put it in writing to us at info@gorgeounetworks.uk - we will always investigate and act upon complaints.
We sometimes allow members profiles to stay on our profile list once their membership has terminated. If this agreement is reached between client and GN we can still make introductions if another member requests to see your profile. If you wish your profile to be removed from our members area when you contract expires please put this in writing.
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